Privacy Policy

Introduction

MyResultLab (“we”, “us”, or “our") respects your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our AI medical scan analysis service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Medical Scan Data — DICOM folders, X-ray, CT, MRI, and ultrasound images, and any associated metadata you upload for analysis. These are treated as sensitive health-related data.
3. Analysis Inputs & Results — Text reports or clinical notes you provide, and the AI-generated explanations, summaries, and structured findings we produce.
4. Usage Data — Information about how you interact with the service, including features accessed, pages viewed, and upload activity.
5. Device & Browser Information — Device type, operating system, browser type, and IP address, used to optimize compatibility, performance, and security.
6. Cookies — Small data files stored on your device to remember preferences and improve your experience.
7. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide AI-powered analysis of your medical scans and reports.
• Generate plain-language explanations and structured findings.
• Maintain, improve, and secure the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud, abuse, and unauthorized access.

Medical Scan Data & AI Processing

• Your uploaded scans and reports are processed by AI models, including Google MedGemma 1.5 and OpenAI GPT, to generate explanations.
• Scans and results are stored securely and associated with your account so you can review them.
• You can delete your uploaded scans and analysis history from your account settings at any time.
• We do not use your scan data to train third-party AI models unless you explicitly opt in.

Data Sharing

We do not sell your personal information or medical scan data. We may share data only in these limited cases:

• With service providers who help us operate the service (e.g., cloud hosting, payment processing, AI inference), under strict confidentiality and data-processing agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, encrypted storage, and regular security reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information and uploaded scans. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@myresultlab.com.